FAQ

FAQ

Winter Party Festival Frequently Asked Questions (FAQ)
 
  • How do I get my tickets and passes?
    • There are two ways you can gain entry to a Winter Party events - either with an individual event ticket, or a multi-event pass.
    • INDIVIDUAL EVENT TICKETS: To maximize convenience for our guests, Winter Party Festival provides print-at-home individual event tickets through Showclix. When purchasing individual event tickets online, your tickets will be e-mailed to you so that you can print at home and bring them with you to the venues. Alternatively, you also have the option to receive a mobile version of the ticket. There will be no Will Call for ticket purchasers at the events; you MUST present your ticket at the door (printed or mobile) to gain admission to the event.
    • MULTI-EVENT PASSES: Winter Party Festival uses barcoded wristbands for multi-event passes. Online Pass purchasers will receive an email voucher and receipt, which should be printed and brought to the Welcome Center to exchange for a wristband. Wristbands are worn throughout the festival and cannot be removed or shared. You cannot use the email voucher for admission to events.  
    • Passes can only be purchased online. They will NOT be available at the Retail Center.
  • What do I do when I receive my wristband?
    • Slip the un-tightened wristband over your right wrist.
    • Hold onto the ends of the wristband fabric and slide the closure toward your wrist to tighten the wristband.
    • Do NOT over-tighten the wristband. We recommend leaving one index finger of space between your wrist and the wristband for comfort and security.
    • The closure slides one-way and cannot be loosened once the wristband is fitted to your wrist.
    • Treat your wristband like cash. It will not be replaced if lost, stolen, damaged or destroyed. Wristband is VOID if tampered with or removed. Each wristband is good for entrance by one person and is non-transferable. Once put on, DO NOT REMOVE or attempt to loosen your wristband!
    • The wristbands are waterproof and can be worn in the shower, pool, or ocean.
    • Do not subject your wristband to any of the following: fire, cutting, excessive twisting, pulling, and stretching or customization.
    • Lost wristbands will NOT be replaced, so be sure to put it on tight enough!
    • Do NOT remove your wristband between days, or stretch or tamper with your wristband in any way. If your wristband appears to be tampered with, you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeit wristband are VOID and will be confiscated by security.
    • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • Welcome Center
    • New in 2017, Winter Party has two host hotels, and the Welcome Center will be located at one of these two hotels each day. The National Hotel Miami Beach, at 1677 Collins Ave, will host the Welcome Center on Wednesday, Thursday, and Friday. On Saturday, the Welcome Center will move to the Deauville Beach Resort, at 6701 Collins Ave, Miami Beach. There will be only one Welcome Center on any given day, Wed thru Fri at the National, and Sat at the Deauville.
      •  Wed     March 1          (National Hotel) 6:00pm - 10:00pm                 
      • Thu      March 2          (National Hotel) 12:00pm - 10:00pm               
      • Fri        March 3          (National Hotel) 12:00pm - 10:00pm               
      • Sat       March 4          (Deauville) 11:00am - 6:30pm  (Sales)
                                           (Deauville) 11:00am - 4:30pm (Pass Pickup)        
      • Sat       March 4          (National Hotel) 6:00pm - 8:00pm (Pass Pickup)    
      • There will be NO WILL CALL at the Beach Party.
  • I arrive after the Welcome Center closes, how do I get my ticket for the club event that evening?
    • We realize that some of our out-of-town guests may arrive in Miami Beach after the Welcome Center closes. Pass purchasers can still gain admission to that night’s dance event.  When you arrive at the venue, just go to Will Call.  You will need to show identification to receive admission to the event, and you will need to go to the Welcome Lounge enter the next day to pick up your pass.  Since using your pass is a much quicker entry into the venue, we encourage you to pick up your passes at the Welcome Lounge prior to the event if at all possible. REMINDER: there will be no Will Call for ticket purchasers at each event. You MUST bring your ticket (printed or mobile version) with you for admission to the event.
  • I’m staying at one of the host hotels (the National or the Deauville), do I get access to the Pool Party?
    • Each reservation at the Deauvillle Beach Resort will receive two complimentary general admission tickets to the Pool Party. Information on what you need to do to get these tickets will be provided at check-in at the Deauville.
    • Guests at the National will not receive complimentary access to the Pool Party.
  • I have a GA ticket – can I upgrade to VIP?
    • Ticket upgrades can be purchased at the entrance to the event, while supplies last. Upon arrival at the event, check at the Will Call table for the status of upgrades.
  • Refund Policy
    • Winter Party Festival is a fundraiser benefiting the National LGBTQ Task Force and the local LGBTQ organizations; therefore, NO Refunds will be issued, no exceptions. We understand that situations arise, but we are unable to issue refunds. In the alternative, individual event tickets can be given (or sold) to friends and passes may be transferred to another individual.
  • Can I transfer my Pass to someone else?
    • Yes. If you find you cannot attend and want to transfer your pass to someone else, please forward your original email receipt to LMercado@thetaskforce.org along with the name and email address of the person you are transferring to. The system will be updated with their name and contact information. To pick up the Pass, they must come to the Welcome Lounge with proper ID. Transfers requests must be received by February 28th, 2017.
  • I lost my Pass, can it be replaced?
    • Lost passes (wristbands) cannot be replaced; if available, you may be able to purchase a replacement or individual tickets to the remaining events.
  • Can someone else pick up my Passes(s)?
    • For an alternate person to pick up someone’s order, the person picking up must provide a copy of the original purchasers ID, a copy (front and back) of the original purchaser's credit card, a copy of the original purchaser's receipt, and a note authorizing the alternate person to pick up the order, with nothing blacked out on any of those copies. This alternate pick up requirement is part of our standard policy and is for verification to prevent fraudulent pick-ups.
  • Can I volunteer? Where do I sign up?
    • Want to get involved? Each year, we need to recruit up to 500 volunteers to help our events run smoothly. What a great way to meet new people and give back! We have flexible shifts and even offer free entry to the Beach Party for all volunteers that work at least two shifts. Visit our website for more details or to sign up.
  • Who do I contact if I have more questions?